Connect with customers across channels while gathering intelligence.
For many organizations, a top priority is adopting technologies that will consistently deliver a more integrated and engaging "omnichannel" customer experience across all channels, especially physical stores, offices, and branch locations where customers are served face-to-face, and in call centers. Failure to act can lead to customers taking their business elsewhere. Catering to customers with such high and constantly changing expectations takes focus. EarthLink can help you leverage technologies such as Unified Communications, Hosted Contact Center and Secure WiFi & Analytics to provide that kind of experience while also getting greater visibility into customer behavior.
EarthLink can help you:
SERVICE ACROSS CHANNELS
Offer customers multiple integrated service options (email, chat, social, voice) and be sure they're quickly routed to the right person to increase satisfaction.
GATHER CUSTOMER INSIGHT
Get closer to customers by personalizing their experience with behavioral data gathered real-time from guest WiFi and learn more about what they're looking for.
ENGAGE MOBILE CUSTOMERS
Offer Secure WiFi to help customers access loyalty programs, social media, etc., and empower employees with access to mobile apps to serve customers better.
EarthLink's solutions for your challenges:
A full featured, cloud-based business voice and collaboration system that replaces traditional on premises systems. Delivers significant advantages including increased productivity, geographic flexibility and reduced technology risk.Learn more
HOSTED CONTACT CENTER
Hosted Contact Center provides the flexibility and functionality you need to provide the highest level of service. Whether customers come in through web, phone, or social media, you can route them to the right person to quickly give them the answers and support they need.Learn more
SECURE WIFI & ANALYTICS
The availability of WiFi heavily influences the customer experience. EarthLink's easily managed WiFi solution provides valuable data for customer analytics, doesn’t require IT resources at remote locations, and meets high security standards.Learn more
Citrus gift company squeezes out more productivity and cost
Citrus retailer Southern Fulfillment wanted the ability to scale their call center and customer service operations to deliver the highest levels of service during the peak holiday season without investing heavily in infrastructure and fixed costs.Get the case study
WE CAN HELP
If you're considering one of our services, or want more information, our sales consultants are happy to get you started. Simply fill out the form, or call us at 1‑877‑355‑1501.
Looking for Customer Support? Please visit our Support page.