Benefit #1: Improve Customer Experience
With EarthLink Hosted Contact Center, you can seamlessly manage customer contacts across multiple channels, including voice, email, chat, and social media. So you can quickly route customers for faster resolution and greater satisfaction.
Benefit #2: Boost Staff Effectiveness
92% of customers form opinions of your company based on interaction with your contact center – so your staff needs the right information, plus the tools and training to use it.
REDUCE COSTS AND INCREASE RELIABILITY
Zero capital investment, reduced management burden and network redundancy offering a 99.999% SLA and voice quality of 4.0 MOS.
INCREASE CUSTOMER SATISFACTION
Give your customers the choice to contact you by email, chat, web, phone or social, and make sure the contact gets quickly to the right person.
IMPROVE STAFF EFFECTIVENESS
Empowered contact center reps are your most effective reps. And reduced wait times translate to increased customer satisfaction.
Routing Skill based routing across all locations for business continuity. Multiple offices can operate seamlessly for tremendous economies of scale while delivering consistent service across all locations.
Queuing Hold calls or stack interactions based on the order they came in or based on priority of caller.
Reporting Metrics to help determine staff size by the time of day and skills queue. Measure contact center support staff performance and get reporting for executive review and budgeting.
Recording For quality assurance, improved training methods, and protecting the business from litigation and "he said-she said" disputes.
CRM Integration Provides information to staff about the customer to better assist with support or answering questions.
IVR Functionality Enables callers to route themselves to the appropriate person using speech recognition or touchtone for faster service.
Industry Standards PCI and HIPAA compliant service.
Hosted Contact Center Resources
WE CAN HELP
If you're considering one of our services, or want more information, our sales consultants are happy to get you started. Simply fill out the form, or call us at 1‑877‑355‑1501.
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